Shipping Policy
Last updated: October 23, 2026
This Shipping Policy explains how orders placed on solqevira.com are processed and delivered. solqevira.com is operated by Guangzhou Kelaoruisi Information Technology Co., Ltd.
1. Order processing time
Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
2. Delivery time
Delivery times are counted from the day your order is dispatched (after processing):
| Shipping method | Estimated delivery after dispatch |
|---|---|
| Standard shipping | 3–7 business days |
| International shipping | 7–21 business days |
Delivery times are estimates and can be affected by customs clearance, weather, carrier volume or address issues.
3. Shipping costs
| Shipping option | Cost |
|---|---|
| Standard shipping, order subtotal $36 or more (all destinations) | Free |
| Standard shipping, order subtotal under $36 (all destinations) | $3.99 flat rate |
The shipping options available for your address and the final shipping cost are always shown at checkout before you pay. We ship to the countries and regions available at checkout. Any import duties or taxes charged by the destination country are shown at checkout where they can be calculated, or may be collected by the carrier on delivery.
4. Where orders ship from
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. If your order contains several items, they may arrive in separate parcels; you will not be charged extra shipping for this.
5. Order tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also check your order status on our Order Tracking page. Tracking details may take a short time to appear after the confirmation email is sent.
6. Delays, lost or damaged parcels
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@solqevira.com with your order number. We will investigate with the carrier and arrange a replacement or refund where a parcel is confirmed lost or damaged in transit.
If your parcel or item arrives damaged, we recommend that you report it within 7 days of delivery, with your order number and photos of the item and packaging, so we can resolve it quickly. This is a recommendation only; it does not shorten or limit any rights you have under applicable consumer protection laws. Damage caused in transit or by our fulfilment error is remedied at no additional cost to you.
7. Order cancellations
We recommend submitting cancellation requests within 48 hours of placing your order. Cancellation depends on the fulfilment status of the order and cannot be guaranteed. See our Cancellation Policy.
8. Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible; we can update the address before the order ships.
Contact
Email: service@solqevira.com
Phone: +852 2544 6265
Guangzhou Kelaoruisi Information Technology Co., Ltd.
Room 125-F740, Building A, No. 9 Xinzhong Street, Dongping Henggang, Yongping Subdistrict, Baiyun District, Guangzhou, Guangdong, China